Shipping Information

Important Receiving Information

My Shade Series 2 Outdoor TV came packaged upside down. Is that intentional?

All Shade Series 2 Outdoor TVs ship upside down in the packaging, regardless if the TV is shipped LTL or parcel. The compartment and board housing/back cover add weight to the top of the TV. If the TV was packaged upright, the box would be top heavy and would very easily tip over. The TVs are packaged upside down in the box intentionally to stabilize it. The 55-inch TV packaging includes a stop sign sticker on the top of the box instructing you to open from the other end. The 65-inch and 75-inch TVs don’t have that sticker because the style of box is a top sleeve with one end of the box to open from.

What do I need to know about my delivery?

At the time of delivery, you will be required to sign a point of delivery receipt from the carrier (no signature is required for parcel shipments). Please follow these instructions when receiving your shipment:

  • Open the shipment while still in the driver’s presence before signing the delivery receipt.
  • If you notice any damage to the packaging or product, call Séura Support at 920-857-9069 immediately and Séura will guide you through next steps.
  • If Séura is unavailable and you notice damage to the product, please refuse the shipment. Please call Séura Support during open hours of Monday-Friday, 8:00 am – 4:30 pm Central Time and inform Séura Support of the damage and refused shipment.
  • If Séura is unavailable and you notice damage to the packaging but the product appears to be fine, then note the packaging damage on the delivery receipt and accept the shipment. Please contact Séura Support ASAP or within 48 hours of accepting the shipment if you notice any damage to the product.

If your shipment is damaged and the damage has not been noted on the delivery receipt, Séura cannot guarantee compensation. All freight damage claims must be reported to Séura Customer Service within 24 hours of delivery to be covered by our warranty.

Can I make a delivery appointment with the carrier?

Yes. Destination notification is included with Séura shipments that ship LTL. The carrier will call the shipping contact you provide to us a day or two before delivery to set up a delivery appointment, which is usually within a 4-hour window.

Delivery appointments are not made for parcel shipments.

What does re-consignment mean?

Re-consignment is a change in the delivery address after the shipment has been scheduled. The customer is responsible for additional charges incurred for changing the final destination after the shipment is already en route. Customers requesting reconsignment should be aware of the new delivery address requirements such as a lift gate, inside delivery, and two-man delivery.

What is Two-Man Delivery?

Two-man delivery is required when inside delivery is requested and the shipment is required to be carried in without using a lift gate or pallet jack. Note that two-man delivery may also be required for the delivery of oversized crates or pallets.

What is Inside Delivery?

Inside delivery is when a shipment is brought through the first set of doors of the first floor of the home or building (Residential or Business). Please note that if the inside delivery requires the shipment to be carried in without using a lift gate or a pallet jack, then two-man delivery service will be required.

What is a Lift Gate?

If your “ship to” address does not have a loading dock, then manual loading and unloading is necessary. A lift gate is a platform at the back of the delivery truck that can raise and lower a shipment from the truck to the ground by using a hydraulic system. You will be responsible for bringing the shipment inside the home or building. Indoor delivery is available for an additional charge.

What is Residential Delivery?

A residential delivery is when the product is shipped to a home, apartment, or other dwelling where people live on the premises. A lift gate is required for all products delivering LTL to a residence. A liftgate not required for parcel shipments.

How will my shipment arrive?

For LTL deliveries, your shipment will be delivered on a full size semi-trailer. For parcel deliveries, your shipment will be delivered on a standard parcel service box truck. The name of the carrier and tracking number will be e-mailed to you when your order ships. Tracking information will be available after the carrier picks up the freight from our location.

How do Séura products ship?

Séura Lighted Mirrors under 42″x42″, most Outdoor TVs 55″ and smaller, Outdoor TV Accessories, and Indoor Waterproof TVs ship standard ground via UPS. Séura Lighted Mirrors 42″x42″ and larger, TV Mirrors, and most Outdoor TVs larger than 55″ ship LTL freight via box truck or a full size semi-trailer. Each product is securely packed for protection during shipment and palletized for safe transport.